Here are a few of the frequently asked questions. If you have any other questions please send us an email at [email protected].
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. Shipping times vary from product-to-product; based on demand, shipping location and the shipping method you choose. For more information, please check out Shipping Policies at samlevfabrics Shipping Policy.
Q. How long will it take to receive a tracking number?
A. It will take usually between 3-8 business days.
Q. Where is you company located?
A. We are based in Hong Kong.
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don’t receive one within 24 hours.
Q. Can I cancel or change my order?
A. If you would like to cancel your order, please contact us within 24 hours after you made the purchase. No changes could be applied to the purchase once it goes into preparation for delivery.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to [email protected].
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
Q. Will I have to pay taxes?
A. Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
